What would I need to do if I am moving premises?
Please contact us a month prior to the move and we will provide you with a quick form to fill out to make the process run smoothly
Would I be able to retain my existing number when I am moving premises?
If you are moving within the area covered by your existing telephone exchange, you should be able to take your existing number. Feel free to Contact Us for more information.
What options are available if I can't retain my number?
There are two options available should you not be able to retain your number:
a) Caller Redirect is a recorded message which prompts callers to your new number. This costs £9.99 per month.
b) Remote Call Forwarding is a diversion to your new number. This costs £30 per month plus the cost of the diverted calls. Feel free to Contact Us for more information.
What charge would I incur for moving premises?
The charge to transfer your number to a new line at your new premises is £65 + VAT. Feel free to Contact Us for more information.
If I am moving premises, is an engineer required to visit my property?
Yes, this is part of the premises move service we offer you. A member of the Move and Change team will contact you to arrange an appointment date and time.
How long does a premises move take?
It is very difficult to provide a committed timescale as each move is unique. However, you should inform us a month prior to your move and it may take around 2 weeks for the move to complete.
Is it possible to divert my number if the installation is delayed?
Yes, we will utilise any additional available services we can offer to minimise the impact to your businesses.