JOB-DETAILS

This is an opportunity to join a busy ICT team to help support new & existing clients of V4 Cloud in Telecoms, Managed IT & Security Solutions. This role will mainly help with Level 2 escalation calls, monitoring & ensuring customer success, opening tickets close as per SLAs & shadowing any customer-site visits & Installs during the initial 3-6 months period of on the job learning. As a junior post holder in a small technical team, you will be mentored by existing team members and aid delivery of their projects. Training around our systems and processes will be provided at company cost.

• Assist the technical & after-care team in achieving superior standards of customer success

• Shadow the existing Engineers on customer jobs when on-site across the country as a means to be able to carry out on-site jobs as an ICT Engineer after the initial period independently

• Gain sound knowledge in desk-based support for phone systems, internet connectivity & our other products to provide for first-class desk-based Level-1 Support to our client base across the UK & gain successful reviews from Clients

• Be able to complete desk-based technical support or on-site install completions for new or existing clients in Phone systems, Telecoms, general troubleshooting, Managed IT Services & CCTVs all across client sites in the UK

• Be responsible for the safe upkeep of internal V4 IT Systems & V4 Hardware safe-keep of Stock inside the Business as per outlined given processes

• Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.

• Minimum of level 4 National Qualifications and Credit Framework relevant to ICT or equivalent knowledge skills and experience or Accredited by the relevant technical/professional body or committed to undertaking the relevant course of study to gain accreditation

• Delivery of a defined range of ICT advice/service within the general area of ICT

• Effectively supporting ICT in one or more technical disciplines/areas

• Delivering ICT in a flexible, customer-focused environment