JOB-DETAILS

This is an opportunity to join a busy Engineering team to help support new & existing clients of V4 Cloud in Telecoms, Managed IT & Security Solutions. This role will mainly help with Level 2 escalation calls, monitoring & ensuring customer success, open tickets close as per SLAs & shadowing any customer-site visits & Installs during the initial 3-6 months period of on the job learning.

• Be able to exhibit a high sense of commitment, professionalism & commitment to the job role

• Assist the technical & after-care team in achieving superior standards of customer success

• Shadow the existing Engineers on customer jobs when on-site across the country as a means to be able to carry out on-site jobs as a Telecoms Engineer after the initial period independently.

• Gain sound knowledge in desk-based support for phone systems, internet connectivity & our other products to provide for first-class desk-based Level-1 Support to our client base across the UK & gain successful reviews from Clients

• Be able to identify any potential threats to customer systems using a wide area of tools & address them proactively including on the weekends for critical faults if they come up.

• Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.

• Minimum of level 4 National Qualifications and Credit Framework relevant to Telecoms or equivalent knowledge skills and experience or Accredited by the relevant technical/professional body or committed to undertaking the relevant course of study to gain accreditation

• Delivery of a defined range of Telecoms advice/service within the general area of ICT

• Effectively supporting Telecoms in one or more technical disciplines/areas

• Delivering ICT in a flexible, customer-focused environment